Yes. You will always receive a confirmation email after placing your order.

Can’t find it? Please check your spam, promotions or junk folders.

Still nothing? Contact us here and we will help you out.

No problem. If your shipping address is wrong, reply immediately to your order confirmation email with the correct address.

We can only update the address within the first 12 hours after the order is placed. Once your order has shipped, we can’t make changes.

Please allow 1–3 business days for processing and handling before shipment.

Orders begin processing as soon as your payment is complete. Payments via bank transfer may take a little longer.

1–3 working days (excluding weekends)
7–12 working days (excluding weekends)

Occasionally, delays may occur due to customs or other unforeseen events. Thank you for your understanding.

Every order comes with tracking.

You will receive a tracking link by email in 3–5 business days after your order ships.

Didn’t receive it? Check your spam folder or use our Track & Trace tool.

To offer the best price and quality, some orders ship directly from our manufacturing partners. All items are inspected to meet strict quality standards.

Carriers typically attempt delivery twice. If no one is home, your package may be dropped at a local pickup point or returned. You can track your parcel at all times using your tracking link.

Don’t worry, we’ve got you. Please contact our support team at support@myupzone.com or via our contact page.

Attach a photo of the unopened, damaged item and we will send a free replacement right away.

We’re here to fix that. Please email us at support@myupzone.com or use our contact form and include a short video showing the issue.

Once confirmed, we will send a free replacement immediately.